Welcome to roadstarcommercial.uk. This website is dedicated to providing customers with high-quality automotive tires and related products and services. If you are not satisfied with the items you have received, please review the following Return and Exchange Policy.
- Eligibility for Returns and Exchanges
Customers may request a return or exchange if, after receiving the items, any of the following situations occur:
The item has quality defects;
An incorrect item was received;
The item was damaged during transit;
The item significantly differs from the order description.
To qualify for a return or exchange, items must generally meet the following criteria:
They have not been installed or used;
They remain in their original condition;
They retain their original packaging and accessories;
They remain in a condition suitable for resale. - Timeframe for Return/Exchange Requests
Customers must contact us to submit a return or exchange request within 14 days of receiving the items.
Requests submitted beyond this reasonable timeframe may not be accepted. - Situations Not Eligible for Returns/Exchanges
The following situations typically do not qualify for a return or exchange:
Tires that have been installed, used, or subjected to human-induced damage;
Issues resulting from improper use of the product;
Issues resulting from an incorrect shipping address provided by the customer;
Requests submitted after the return/exchange request deadline has passed. - Return Process
To request a return or exchange, please contact us via email and provide the following information:
Order number;
Photographs of the item(s);
A description of the issue;
Your contact information.
Once your request has been reviewed and approved, we will provide further instructions regarding the return process.
Items returned directly without prior authorization may not be processed. - Refund Information
Upon receiving and inspecting the returned item(s)—provided they meet the refund criteria—we will process the refund using the original payment method.
The time required for the refund to appear in your account may vary depending on:
Bank processing times;
Payment platform verification procedures;
International payment system protocols.
Original shipping fees and certain special handling fees may not be refundable. - Exchange Information
If a customer requests an exchange, we will arrange for the replacement item to be shipped based on current stock availability.
If the requested replacement item is out of stock, the customer may choose to receive a refund or select an alternative product. - International Orders and Import/Export Standards
International orders are subject to the import and customs regulations of the destination country or region.
Customers are solely responsible for any potential costs incurred, including:
Import duties;
Value Added Tax (VAT);
Customs clearance fees;
Additional local customs charges. We will prepare all necessary logistics and customs documentation in accordance with international shipping standards; however, we cannot be held responsible for changes in customs policies enacted by various countries.
We accept no liability for any returns, seizures, or delays resulting from customs restrictions, policy changes, non-payment of duties/taxes, or import limitations. - Domestic and International Shipping Times
Orders within the UK are typically delivered within 3 to 7 business days.
Deliveries to remote areas may take longer.
International orders typically take 7 to 25 business days, depending on:
The destination country;
Customs inspections;
International logistics arrangements;
Local transport conditions.
Shipping delays may occur due to public holidays, adverse weather conditions, or force majeure events. - Logistics and Shipping Partners
To ensure efficient and secure delivery, we may partner with the following logistics service providers:
Royal Mail
DHL
UPS
DPD
FedEx
Parcelforce
Evri
TNT
The specific logistics provider used will be determined based on the delivery region, product type, and shipping requirements. - Handling of Shipping Damage
If your items show visible signs of damage upon arrival, please contact us as soon as possible after receipt and provide the following:
Photographs of the exterior packaging;
Photographs of the damaged items;
Your order details.
We will assist you in resolving the issue. - One-Time Purchase Policy
All orders placed on roadstarcommercial.uk are classified as “One-Time Purchases.”
We do not:
Automatically renew orders;
Process recurring automatic payments;
Offer subscription-based services.
Customers are charged only for the specific order amount at the time of checkout. - Contact Us
If you have any questions regarding our Returns and Exchange Policy, please contact:
ROADSTAR COMMERCIAL TYRES LTD
Address: 3 Ferndown, Crawley, England, RH10 3SB
Email: franciscomckinney912@hotmail.com
Phone: +44 7779090400