Welcome to roadstarcommercial.uk. This Shipping Policy applies to all delivery services for automotive tyres and related products provided by ROADSTAR COMMERCIAL TYRES LTD. Please read the following information carefully before placing an order.
- Delivery Coverage
roadstarcommercial.uk primarily provides delivery services to customers within the United Kingdom; however, select products are also available for international shipping. Delivery coverage may be subject to adjustments based on product inventory, logistical constraints, and local regulations. - Order Processing Time
All orders enter the processing workflow immediately upon successful payment.
Typically, orders are processed and dispatched within 1 to 3 business days.
Processing times may be extended during public holidays, promotional events, or periods of high order volume. - Domestic Shipping (UK)
Standard delivery within the United Kingdom typically takes 3 to 7 business days.
For remote areas or specific addresses, delivery may take 5 to 10 business days.
Actual delivery times may be influenced by factors such as weather conditions, logistical scheduling, public holidays, or incomplete address information. - International Shipping
For orders eligible for international delivery:
Deliveries to Europe typically take 7 to 15 business days;
Deliveries to North America typically take 10 to 20 business days;
Deliveries to other international regions typically take 10 to 25 business days.
International shipping times are estimates only; actual delivery may be subject to delays caused by customs inspections, international logistical arrangements, or local regulatory requirements. - Import, Export, and Customs Standards
All international orders are subject to the import and export laws and regulations of the relevant countries and regions.
Customers are responsible for understanding and complying with local import requirements, including—but not limited to—the following:
Customs regulations;
Product import restrictions;
Customs duties and VAT;
Customs clearance fees.
ROADSTAR COMMERCIAL TYRES LTD will provide the necessary shipping and customs documentation in accordance with international shipping standards; however, we cannot be held responsible for the customs policies of the destination country or region.
We accept no liability for any delays, seizures, or returns of packages resulting from customs inspections, issues regarding duties or taxes, regulatory restrictions, or incorrect customer information. - Logistics and Shipping Partners
To ensure that orders are delivered safely and efficiently, we may partner with the following logistics service providers:
Royal Mail
DHL
UPS
DPD
FedEx
Parcelforce
Evri
TNT
The actual logistics carrier used will be automatically selected based on the delivery region, package weight, shipping efficiency, and product type. - Shipping Fees
Shipping fees will be automatically calculated at checkout.
Costs may vary depending on the product weight, delivery region, shipping method, and international shipping requirements. Free shipping may be offered during certain promotional periods. - Order Tracking
Once an order has been dispatched, customers will receive a logistics tracking number (where applicable).
Customers can use this logistics information to check the delivery status of their order. - Failed Deliveries and Returns
If a delivery fails due to any of the following reasons:
An incorrect delivery address;
Invalid contact details;
No one available to sign for the package;
Refusal to accept the package;
The package may be returned to us by the logistics carrier.
Reshipping the order may incur additional shipping charges. - Shipping Risk Disclaimer
Although we make every effort to ensure the safe transport of our products, the logistics process may still be subject to factors beyond our control.
If you receive a damaged package, please:
Retain both the product and its original packaging;
Take photographs of the damage;
Contact our customer service team as soon as possible.
We will assist you in resolving any shipping-related issues.